Terms & Conditions





Art.1 General Conditions

These Terms and Conditions govern the contractual relationship between Colosseum Doha and you. They govern our offering of products and services, your ordering, the delivery, the provided guaranty and all services that are related thereto.

Information about us and our contact address can be found here. By registering on our website, and by placing an order from your virtual shopping basket, you will be asked to confirm in the checkbox that you accept these terms and conditions, and thus you will be deemed to have accepted these terms and conditions if you place your order.

The use of our website is furthermore governed by our Website Use Terms that you can find on pag 6. Furthermore, our Privacy Policy will apply, which can be find on page 9. The headings of these terms and conditions are for your convenience only and do not limit or otherwise affect these terms.


Art.2 Offering

The products or services, and their displayed price, are not considered as binding offers from our side. Your order is an offer to buy from us, and only our confirmation of the order by e-mail will constitute a binding contract. All the products that are advertised or included in our catalogue are available while our stock or the stock of our suppliers lasts. Not all the displayed products are in stock. We cannot guarantee that each product is available for purchase at time of your order. Only our confirmation notice, based upon your order, will indicate the availability and the timing range for delivery. If for any reason beyond our reasonable control, we are unable to supply a certain product, we cannot not be held liable and we will ensure that you will not be charged for that product. In case of unavailable product, we may offer a substitute product. You will be informed in advance in that case, and the product will only be supplied if you agree.  If a product is not available, it will be shown the note “out of stock” on top of product itself. We try to display the images of our products as accurately as possible, however we cannot guarantee that certain images would give an unclear or distorted image of the shape or color of the products. The depictions and descriptions of our products and services are only valid for a limited period of time. If you decide later to purchase a product or service, you should re-examine the description. In case we have erroneously displayed the incorrect price of a product, we will not have an obligation to deliver it to you at the indicated price, provided that we notify this in our order confirmation, or at the latest before the dispatch of the product. Our order confirmation will not be regarded as binding if the price was clearly erroneous. You will then have an opportunity to buy the product at the correctly proposed price. If you would refuse to buy the product at the corrected price, we will return the amount related to the product object of unclear(wrong) price.


Art.3 Ordering Procedure

You can register or visit as a guest to be able to order products or services. The ordering process follows different steps through the pages of the virtual shopping basket. At every step, you will be able to return to the former step of the process in order to correct any errors or to modify your requirements. Before your final order at checkout, it will be shown a summary up of the product or service purchased by you, and the complete purchase price. Your order and our confirmation will be stored in our database and these files will serve as a proof of the transaction. Your order is an offer to purchase a product or service from us. We will send you an order confirmation by e-mail, including the goods or services purchased, the all-inclusive price and as the case may be any restrictions or reserves. Only our confirmation will constitute a binding purchase contract. Order can be cancelled from you only by return message from our customer service; send SMS or whatsapp message to 55456671 to request cancellation. After your order is checked-out, you cannot amend your order (for further information check return and refund policy).

You are responsible for the submission of correct information in your order, such as your billing information, the delivery address, and other useful information in relation to the delivery. We reserve the right to refuse the sale of products or services to any person, or any area out of Doha City, for any reason at any time. This can be decided on a case by case basis. Furthermore, we reserve the right to limit the volume of products or services that we offer for one purchaser, one household or for one order, and such decision may be based on orders by the same account, the same credit card or the same billing or shipping address. We reserve the right to prohibit or limit sales to dealers or resellers. We reserve the right to discontinue any product or service at any time. In case you have paid for a product that we are unable to supply or that we decline to supply because of any of the above-mentioned reasons, we will fully refund the prepaid price immediately as stated in our refund clause (see further below). You are able to download our terms and conditions in pdf format. The different versions over time are stored here and can be downloaded with an indication of their validity period. You agree that the digital logs that we keep with digital files evidencing your and our transactions and messages, will constitute proof of your and our transactions.


Art.4 Customer Requirements

Notwithstanding any other requirements stated in our terms and conditions, you must fulfil the general requirements of this clause. By agreeing to these Term of Service, you must be over eighteen years of age in order to be able to register and to purchase products or services. If we discover that you are not above eighteen years of age, we have the right to cancel any order made by you and to delete your record as a registered person. You warrant that the details provided by you at the time of your registration or any other time, are correct and complete. You may not purchase and/or use our products for any illegal purpose or in any illegal manner.


Art.5 Password and Security 

When you register at www.colosseumdeli.com website, you will create an identification code for login and a password. We urge you to use a password that is sufficiently original and that is not obviously linked to your person so that it can be guessed by third persons. Every action and transaction, including any order, that is done using this login and password will be deemed to have been done by you, and you will be held responsible for such action. Thus, it is essential that you keep the login identification and password confidential and that you will not disclose it to anyone, nor share it with other persons. If you allow certain other persons, such as family members, to access our website through your internet connection using your login identification and password, you must ensure that such persons are aware of the terms and conditions, and that they comply with these terms and conditions. If you believe that your password is no longer confidential nor secure, you must notify us immediately by contacting our customer services (writing an email to info@colosseumdeli.com or calling 44169311) and we will enable you to change the password or to take other steps. If we have reason to believe that there is likely a breach of security, or misuse of our website, or that your password is being misused in any way, we may require you to change your password, and we may suspend your account if the password has not been changed. We will not be liable for any losses arising out of any unauthorized access to, or use of our services or purchases through your account.






Art. 6 Delivery Terms

After purchase the order, You will receive an email to inform you on expected delivery time.Once you checked out your order, you will receive a SMS or whatsapp message requesting your preferred delivery slot amongst availabilities (Time Slots: 10 am-13am/-/2pm-4pm/-/4pm-8pm).  At selected time of delivery, driver shall send you an SMS or a whatsapp message confirming order will be shortly deliver to you.  Moreover, you can always contact by email or call our customer service (writing an email to info@colosseumdeli.com or call 44169311)  to confirm which is the convenient time to conclude the delivery.  The lead time for the delivery is between 24 and 48 hours. These times are approximate only. In case delivery does not take place within the indicated timeframe, you must contact our consumer service. We will be liable, and you are entitled to terminate the contract and obtain a full refund, if delivery does not take place within 30 calendar days after your order, unless we have agreed on a longer lead time. In case of delivery to a physical address, we are entitled to hand over the package to any person available at the destination address who signs the delivery note and who declares, by signing, being authorized to take the delivery. We will not be liable if such person has not been authorized by you to accept the delivery. If no person is present or willing to receipt the delivery, we will try to find out during a reasonable time the contact person. If we are not able to do it, we will bring back the goods to the factory.  If later you can give us full and complete details, we will proceed again with your order but we will charge QR 50 for the new delivery. The goods’ integrity is at your risk once they are in your possession, or in the possession of someone nominated by you.

Beyond the City, delivery charges will be communicated.


Art. 7 Delivery Check

At receipt of delivery kindly check that items are as per the order and relevant integrity, or return the non-conformed items to the driver. Payment refund, or item replacement, which full details you can find below in art.11), shall be done by customer service only, not by the driver.  You are advised to inspect immediately the products at the time of delivery, and if that is not possible, at least as soon as it is practicable. If you would discover a defect or non-conformity for which you believe that we are accountable, you must notify us within 3 days, failing which you will be deemed to have accepted the sold goods. You can check refund and return on Art. 11.


Art. 8 Payment

Payment will be done in the currency Qatari Riyals (QAR). We accept the following payment methods, subject to changes from time to time:

  • credit card (Visa, Mastercard)
  • debit card
  • cash payment on delivery (COD).

The chosen payment method will be indicated by the consumer during the ordering process at the checkout of the virtual shopping basket. Payment information, such as credit/debit card details, will be sent encrypted using the SSL technology.

If you are not able to pay through one of the mentioned options above, you can also pay through bank transfer. Contact our customer service for full details.


Art.9 Price

The prices of our products or services are subject to change without notice. We do not guarantee that indicated prices will remain applicable during a certain period of time. All our prices are stated in Qatari Riyal (QAR). Any promotions and discounts will be valid only during the indicated period and in accordance with the Law.


Art.10 Warranty

We warrant that the products purchased from our website will be undamaged and are free from any other non-conformity to the description.

Our warranty does not cover:

  1. unseen defects, or non-conformities which were not notified by you at the time of delivery or within 3 days thereafter;
  2. defects caused by an incorrect use or manipulation of the product, contrary to the requirements of the use manual, incorrect maintenance or insufficient care, as stated in the instructions or as is generally required for similar products.


Art.11 Refund and return policy

You are entitled to a refund according to the following principles:

  1. in case of products that are damaged or lost during transportation to your destination address: full refund;
  2. in case of products other than those contained in the billing;
  3. your item must be in the original packaging.
  4. our item needs to have the receipt or proof of purchase.


We will not refund:

  1. the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  2. goods that are made according to your specifications or that are personalized according to your wishes;
  3. perishable goods which can deteriorate or expire rapidly;


Any refund for products or services that have been purchased under promotions, will result in a refund of the promotional price only.

In case of any of the above clauses you have 3 days from the date of delivery to communicate request refund.

In case you have chosen cash on delivery we will refund the amount in 3 working days; in case of credit card in 7 working days.


Art.12 Liability for products services

We will not be liable for any damage caused by our products or services other than personal damage to your health, as well as that of your household; we will never be liable for any moral or commercial damage, nor for loss of opportunities. We will not be liable for damage caused by an incorrect use or maintenance of a product, by an infringement on the conditions for purchase or any instructions, warnings, age restrictions, or modifications to a product that were not approved by us.


Art. 13 Exceptional Circumstances  

We will not be liable if we cannot execute our obligation, or if the execution would be so burdensome or expensive that we would risk a major loss, due to an exceptional event that we could not reasonably anticipate. In such circumstance we will assess whether we can perform a delayed obligation, when the circumstances would allow us to perform in a reasonable manner


Art. 14 Modify terms and conditions

We are entitled to update and modify these terms and conditions from time to time. The fact that the terms and conditions have been updated will be notified to you by e-mail, or via an announcement on our website. The new terms and conditions apply to any purchases after the date of application thereof. You are encouraged to review the terms and conditions before every subsequent purchase and by indicating that you have read the terms and conditions before placing your order, you are deemed to have accepted these terms and conditions that are currently applicable. You can always download a version of our terms and conditions. In case of discussions about the applicable version of terms and conditions in a particular point in time, the applicable version that we keep in our database as valid at a particular point in time.




Art. 15 Law and Jurisdiction

Our contractual relationship, and the validity, interpretation and execution of these Terms and Conditions is governed by the Law of Qatar. The Court of Qatar will have exclusive jurisdiction regarding disputes based on our contractual relationship.




These Website Use Terms govern your visit to, and your use of colosseumdeli.com website in general. By using our website, you are deemed to accept these terms and conditions. Access to and the use of our website is allowed on a temporary basis. We reserve the right to withdraw or amend our service on our website without notice. We will not be liable if our website is not available at any time, for any reason.


Art.1 Acceptable Use

You may visit and use Colosseumdeli.com website only in accordance with the principles of acceptable and lawful use and for acceptable and lawful purposes. This means that it is not allowed to use Colosseum Deli.com  website:

  1. in any way that infringes any applicable local, national or international law or regulation;
  2. in any way that is unlawful or fraudulent, or for any unlawful or fraudulent purpose, or creating an unlawful or fraudulent effect;
  3. for the purpose of harming or attempting to harm minors in any way;
  4. for gaining unauthorized access to computer systems;
  5. in order to interfere with any other person’s use or enjoyment of Colosseum Deli.com website;
  6. in order to interfere, or gain unauthorized access to, networks or websites or equipment linked to the Colosseum Deli.com   website, or owned by any third party;
  7. to transmit, or to procure the sending or uploading of any unlawful, unsolicited or unauthorized advertising or promotional material, or any other form of such solicitation or marketing (e.g. spam, junk mail, chain letters, pyramid systems);
  8. to deliberately transmit, upload or otherwise diffuse information that is discriminating, false, libelous, obscene or insulting;
  9. to try to re-transmit, send or upload or otherwise diffuse any information that is not allowed according to these terms, after it has been refused or removed by us;
  10. to transmit any data or material containing viruses, Trojan horses, worms, time bombs, spyware, adware, malware or any other harmful code designed to adversely affect computer software or hardware;
  11. to impersonate another person than yourself Some of the above mentioned actions can be regarded as criminal offences.”


Art.2 Indemnification

You agree to indemnify, defend and hold harmless Colosseum Doha WLL and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Art.3 Our Liability

As stated above in these Website Use Terms, we do not accept liability for the unavailability of the website, nor for actions or statements of third parties on our website. The information displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy, except for information about our own goods or services, insofar you, as a consumer, may reasonably assume that such information is correct.


Art. 4 Your liability 

You will be held responsible for all losses, costs and expenses incurred by us, including attorney’s expenses, all damages, indemnities or fines awarded against us by any court or other competent authority, and all sums paid by us as a result of any settlement agreed by us, arising out or in connection with:

  1. any claim by any third party or authority that the use of Colosseum deli website by you is defamatory, offensive or abusive, or of an obscene nature, or is illegal, or in breach of an applicable code of practice;
  2.  any claim by any third party that the use of the Colosseum Deli.com website by you infringes that third party’s copyright or other intellectual property rights of whatever nature. 


In no case shall Colosseum Doha WLL, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Art. 5 Reliance on Information

Except insofar we are required by Law to provide correct information, or except insofar you, as a consumer, may reasonably expect to receive correct information about our goods and services, any information, commentary and other materials posted on our website are not intended as accurate, complete and up-to-date advice on which you should rely as a sole source of information, and we disclaim all liability in that respect to the extent permitted by law.


Art. 6 Modify of Use and terms

We are entitled to revise these Website Use Terms at any time. We ask you to check these pages from time to time to take notice of any changes. You are deemed to have read and accepted the modified Website Use Terms.


Art.7 Links with other website

Our website may include links to other websites or material. We do not warrant that such links are continuously operational. We are not responsible for any linked websites or linked material, which is beyond our control. Other websites are permitted to link to our homepage, provided that this is done in a manner that is fair and legal, in accordance with the principles set out in our acceptable use policy (see above) and without damaging our reputation, and without implying or suggesting any association, approval or endorsement from us. The framing of a part of our website, or a deep link into our website, is only permitted after our prior written agreement.


Art.8 Suspension or Termination of Use

We have the right to determine in our discretion whether there has been a breach of our terms and conditions through your use of our website. When we believe that such breach has occurred, we may take any action that we believe is appropriate, including an immediate temporary suspension of the use of our website or a permanent termination of such use, through disabling your password or otherwise. Furthermore, in such case we have the right to remove or refuse any posting or material uploaded by you on our website, and in case of criminal offences or other unlawful actions we will have the right to inform the law enforcement authorities if we feel that such is necessary, and we may co-operate with such authorities by disclosing your identity to them. Upon a legitimate request of the competent public authorities, or a complaint of third parties that seems legitimate at first sight, we will have the right, and possibly even an obligation, to undertake any of the above-indicated actions.


Art.9 Law and Jurisdiction

The Court of Qatar will have exclusive jurisdiction over any claim arising from, or related to, the use of our website, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country that provides a legal ground for jurisdiction. These Terms of Use and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the Laws of the State of Qatar.